Automation once promised a cleaner, leaner future with lower costs, faster service and fewer repetitive tasks. Yet some businesses are now reversing course and humans are being returned to jobs only recently given to software. Discover why this is happening, and just how automation might be hurting your business.
Every business leader, from the corner office to the corner store, has a story they wish they could rewrite. A product launched too early, a hire made too hastily, a pivot that led off a cliff. Despite this, bad business decisions are not a sign of a bad leader, they are simply a sign that a leader is human. The real measure of a leader is not whether they stumble, but how they recover. Here is what the evidence says you should do when you make a mistake.
As cloud-based software delivery has lowered the barrier to adoption, many companies are starting to lose track of the number of software subscriptions they have. This phenomenon is known as “SaaS creep” (SaaS stands for Software as a Service) and research suggests that the problem is considerably larger than most leaders recognise. The financial consequences are compounding, and, for organisations without formal oversight, almost entirely invisible.